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STORE POLICY

Welcome to OSEVENNiNE! We are delighted to have you as one of our valued customers. Before you start shopping, please take a moment to review our Store Policy​

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1. Product Sourcing and Quality Assurance:

  • We source our products primarily from trusted suppliers on AliExpress, ensuring that they meet our quality standards and adhere to ethical manufacturing practices.

  • Prior to listing any product on our store, we conduct thorough quality checks to ensure that it meets our standards of excellence.

  • We strive to provide accurate product descriptions and images to give our customers a clear understanding of what they are purchasing.

 

2. Shipping and Delivery:

  • We offer worldwide shipping on all orders.

  • Orders are typically processed within 10 business days, though this may vary depending on product availability and supplier processing times.

  • Please note that shipping times may vary depending on the destination and other factors such as customs clearance. Estimated shipping times will be provided at the time of purchase.

  • Customers will receive tracking information once their order has been shipped, allowing them to monitor the status of their delivery.

 

3. Returns and Refunds:

  • We offer a hassle-free returns policy for products that are damaged, defective, or significantly different from what was described.

  • Customers must notify us of any issues with their order within 7 days of receiving their shipment.

  • Returns will be accepted for a full refund or replacement product, provided that the item is returned in its original condition and packaging.

  • Please note that customers may be responsible for return shipping costs unless the return is due to a mistake on our part.

 

4. Customer Support:

  • Our customer support team is available to assist you with any questions or concerns you may have regarding your order.

  • Please feel free to contact us via email at osevennine@gmx.com or through our website's live chat feature during our business hours.

  • We are committed to providing prompt and courteous service to ensure a positive shopping experience for our customers.

 

5. Privacy and Security:

  • We take the privacy and security of our customers' personal information seriously.

  • All personal data collected during the checkout process is handled securely and in accordance with applicable privacy laws.

  • We do not store customers' payment information on our servers, as all transactions are processed through secure payment gateways.

 

6. Feedback and Suggestions:

  • We welcome feedback and suggestions from our customers as we continually strive to improve our products and services.

  • Please don't hesitate to reach out to us with any comments or suggestions you may have regarding your shopping experience.

 

7. Disclaimer:

  • While we make every effort to ensure the accuracy of product information and availability, we cannot guarantee that all products will be in stock at all times.

  • Prices and availability are subject to change without notice.

  • We reserve the right to cancel any orders that cannot be fulfilled due to stock unavailability or other unforeseen circumstances. In such cases, customers will be notified and offered a full refund.

 

By shopping with us, you agree to adhere to the terms and conditions outlined in this policy. Thank you for choosing OSEVENNiNE for your drop shipping needs!

 

OSEVENNiNE
LONDON, UNITED KINGDOM
OSEVENNiNE@GMX.COM
OSEVENNiNE.COM

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